Privacy Policy

Last updated: June 3, 2026

This Privacy Policy explains how The Shark Bridge Company Inc. (“Shark Bridge,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use the Shark Bridge App, our web app, or emabridge.com.

We wrote this policy to be clear and easy to understand. If you need help with your account or your personal information, please contact us. We will assist you respectfully.

1. Information We Collect

We collect only the information needed to provide, support, protect, and improve our services.

This may include:

• your name;

• email address;

• phone number, if provided;

• username or account login information;

• information you provide when contacting support;

• purchase, subscription, or billing-related information, where applicable;

• app and website usage information;

• device information, such as device type, operating system, browser type, IP address, app version, and diagnostic data;

• crash logs, error reports, and performance information;

• information you choose to enter, save, or upload while using our services.

If you contact us by email, phone, support form, or another direct method, we may keep that communication so we can respond to you and provide support.

2. App Permissions

Our app may ask for permission to use certain features on your device. These may include notifications, camera, microphone, photos, files, or network access.

We use these permissions only to provide the related app feature.

You can manage app permissions at any time through your device settings.

3. How We Use Information

We use information to:

• create and manage accounts;

• provide access to the app, web app, and website;

• operate, maintain, and improve our services;

• respond to questions and support requests;

• help users who need assistance managing their account;

• process payments or subscriptions, where applicable;

• send service messages, updates, and security notices;

• detect, prevent, and fix errors, abuse, fraud, or security issues;

• understand how our services are used;

• improve performance and reliability;

• send marketing messages only where permitted and subject to your preferences.

4. Account Updates and Account Deletion

We understand that not everyone is comfortable managing online accounts, app settings, or privacy requests. If you need help updating your account, correcting information, or deleting your account, you can contact us and we will help you.

You may ask us to:

• update or correct your name, email address, phone number, or other account information;

• help you access your account;

• stop sending you marketing emails;

• delete your account;

• delete personal information we are no longer required to keep;

• tell you what personal information we have about you, where legally required.

To request an account update or account deletion, please contact us:

Email: support@sharkbridge.info
Phone: (855) EMA-BRDG / (855) 362-2734
Request Form: https://sharkbridge.info/pages/account-deletion-request 

Please include your name and the email address connected to your account so we can find the correct account.

For your protection, we may need to confirm your identity before making changes or deleting an account.

If you are contacting us on behalf of another person, such as a spouse, family member, caregiver, or client, we may need permission from that person before we can make changes to their account or delete their information.

We will treat all requests respectfully and will help you through the process.

Some information may need to be kept for legal, accounting, fraud-prevention, security, dispute-resolution, or service-record purposes. If we cannot delete certain information right away, we will explain why.

5. Marketing Choices

Unless you ask us not to, we may contact you by email about service updates, new products, offers, or changes to this Privacy Policy.

You may opt out of marketing emails at any time by using the unsubscribe link in the email, where available, or by contacting us at support@sharkrbidge.info or our contract form .

Even if you opt out of marketing messages, we may still send important service, account, security, or billing messages.

6. Sharing Information

We do not sell or rent your personal information.

We may share information with trusted service providers who help us operate our services. These may include providers for:

• hosting;

• analytics;

• crash reporting;

• payment processing;

• email delivery;

• customer support;

• authentication;

• fraud prevention;

• security;

• app performance monitoring.

These providers are allowed to use the information only as needed to provide services to us.

We may also disclose information if required by law, legal process, court order, government request, or if needed to protect our rights, users, services, or the public.

7. Analytics, Diagnostics, and Service Providers

Our app, web app, and website may use third-party services to help us understand usage, improve performance, detect errors, and keep the services secure.

These services may process limited information such as device type, app version, browser type, IP address, usage activity, crash reports, and diagnostic information.

We use this information to improve reliability, fix problems, and better support our users.

8. Payments and Billing

If payments, purchases, or subscriptions are offered, payment information may be handled by trusted payment processors or app-store providers.

We do not store full credit card numbers unless clearly stated and handled through secure payment systems.

9. Data Retention

We keep personal information only as long as reasonably necessary to:

• provide our services;

• maintain user accounts;

• respond to support requests;

• keep business records;

• comply with legal, tax, accounting, and regulatory obligations;

• prevent fraud, abuse, or security issues;

• resolve disputes;

• enforce our agreements.

When information is no longer needed, we delete it or anonymize it where practical.

10. Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure.

We use administrative, technical, and physical safeguards appropriate to the type of information we hold.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

11. Children

Our services are not intended for children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.

12. International Processing

Your information may be processed and stored in Canada, the United States, or other countries where we or our service providers operate.

These countries may have privacy laws that are different from those in your location.

13. Your Rights

Depending on where you live, you may have the right to:

• ask what personal information we have about you;

• request a copy of your personal information;

• correct inaccurate or outdated information;

• request deletion of your personal information;

• withdraw consent where processing is based on consent;

• object to certain uses of your information;

• make a privacy complaint.

To exercise these rights, please contact us using the information below.

We may need to confirm your identity before responding to certain requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we update it, we will post the new version with a new “Last updated” date.

15. Contact Us

For privacy questions, account update requests, account deletion requests, complaints, or support, please contact us:

The Shark Bridge Company Inc.
Email: support@emabridge.com
Phone: (855) EMA-BRDG / (855) 362-2734
Website: https://sharkbridge.info

Mailing address:

The Shark Bridge Company Inc.
2344 Rue Gertrude
Carignan, Quebec
J3L 4H1
Canada